Faye (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
said_scarlett) wrote2007-12-03 12:24 pm
said_scarlett) wrote2007-12-03 12:24 pm
Entry tags:
Do Not Want!
Up at freaking 7 AM to wait around for the cable guy. Who doesn't show up until 11. And of course, at this point, the internet is out. My mother is running to the store, asks if I need anything. I tell her yes, I desperately need razors. Just a cheap pack of disposables, that's fine, I just need razors.
Cable guy shows up. He fixes the cable. The internet is being a massive whack job. I can connect to the network, but not the internet. The technician just sort of...barges over and stares at my screen, which I have issues with as it is. I bring up the internet info, he goes to look at the modem.
He exclaims 'hoo boy' and whistles. And then asks how that modem was even still working. Apparently it's a very old model that they don't even service anymore. So he takes it away, and gives us a new one. Tells me to call tech support to get it set up. I call tech support. They tell me to call the home office nearest me. I call them. They tell me to call some other number.
Finally, after about an hour of phone tag, I'm outsourced. And the technician seems to have no idea what I'm talking about. I need a new modem set up, that's all. The modem is there, hooked up, I just need to register it. He cannot grasp that I physically have the modem and just need to get it registered with them.
I hang up and try again. This tech manages to at least get my ID number for the modem, and then the call cuts out. At this point I say 'screw it' and just go through the generic rebooting process myself.
My mother has come home at some point during all of this, setting the dog off. I'm trying to talk to a technician while the dog is going nuts and my mother has failed to realize I'm on the phone.
Got the internet fixed. My mother forgot my razors. Out of Starbucks mocha. New development: my mother left large electronic things plugged in during the rainstorm. This caused an outlet to blow up - along with the head of one of our light up deer.
Send lawyers, guns and money. The shit has hit the fan.
Cable guy shows up. He fixes the cable. The internet is being a massive whack job. I can connect to the network, but not the internet. The technician just sort of...barges over and stares at my screen, which I have issues with as it is. I bring up the internet info, he goes to look at the modem.
He exclaims 'hoo boy' and whistles. And then asks how that modem was even still working. Apparently it's a very old model that they don't even service anymore. So he takes it away, and gives us a new one. Tells me to call tech support to get it set up. I call tech support. They tell me to call the home office nearest me. I call them. They tell me to call some other number.
Finally, after about an hour of phone tag, I'm outsourced. And the technician seems to have no idea what I'm talking about. I need a new modem set up, that's all. The modem is there, hooked up, I just need to register it. He cannot grasp that I physically have the modem and just need to get it registered with them.
I hang up and try again. This tech manages to at least get my ID number for the modem, and then the call cuts out. At this point I say 'screw it' and just go through the generic rebooting process myself.
My mother has come home at some point during all of this, setting the dog off. I'm trying to talk to a technician while the dog is going nuts and my mother has failed to realize I'm on the phone.
Got the internet fixed. My mother forgot my razors. Out of Starbucks mocha. New development: my mother left large electronic things plugged in during the rainstorm. This caused an outlet to blow up - along with the head of one of our light up deer.
Send lawyers, guns and money. The shit has hit the fan.
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